Emergency Procedures for Tenants
Your guide to urgent repairs and what to do after hours
At Ascent Property Co, we understand that emergencies don’t always happen between 9 and 5. If you’re facing an urgent issue at your rental property, please follow the guidelines below to ensure it’s handled safely, efficiently, and in accordance with your tenancy agreement.
What is an Emergency?
An emergency repair is classified as something that:
Examples include:
What to Do in an Emergency (During Business Hours)
Please call our office directly on 0493 672 956 and we will arrange the appropriate contractor to attend urgently. If the issue poses immediate danger (e.g. fire, gas, or electrical hazard), contact emergency services first via 000.
After-Hours Emergency Instructions
If you experience an emergency outside of business hours and cannot reach us, you may contact the following preferred emergency contractors directly:
Please notify us as soon as possible after contacting a contractor directly. We may require photos or written confirmation of the issue for your tenant record.
Non-Urgent Repairs
If the issue is not urgent or life-threatening, please report it via our tenant portal or email us at danielle@ascentpropertyco.com.au. Examples include:
These will be attended to within a reasonable timeframe in line with the Residential Tenancies Act.
Important Notes